Mould Removal

How will the mould removal take place?

Our Mould Remediation Process

1. Initial Contact and Assessment

The process begins with your call or email. We can often provide an initial estimate based on photos and videos, helping you understand the scope and cost before scheduling an on-site assessment.

2. Professional Inspection

During our site visit, we conduct a thorough assessment including:

• Visual inspection to identify all affected areas, including potential hidden mould
• Moisture mapping using non-invasive meters to identify elevated moisture levels
• Humidity readings to assess environmental conditions
• Documentation of findings with photos
• Identification of probable moisture sources

This assessment determines the extent of remediation required and helps identify underlying causes that must be addressed to prevent recurrence.

3. Containment Setup

Before disturbing any mould, we establish proper containment barriers using plastic sheeting and where necessary, negative air pressure to prevent cross-contamination to unaffected areas.

5. Air Filtration and Treatment

We deploy HEPA air filtration equipment and utilise dry fogging technology to reduce airborne spore concentrations during and after the physical remediation work.

6. Source Removal and Cleaning

Using HEPA-filtered vacuums and appropriate PPE, we:

• Carefully remove contaminated materials
• HEPA vacuum all surfaces in the affected area
• Clean surfaces with antimicrobial solutions where appropriate
• Remove all debris in sealed bags to prevent spore release

7. Post-Remediation Verification

After remediation is complete, we:

• Conduct visual inspection to confirm no visible mould remains
• Take verification protein swabs to document successful remediation
• Ensure moisture levels have been addressed or recommendations provided

8. Detailed Remediation Report (Within 5 Working Days)

You'll receive a comprehensive report including:

• Pre- and post-remediation photos
• Moisture and humidity readings
• Detailed recommendations for moisture control and prevention
• Scope of work completed

Our Commitment to Quality

We stand behind our work with a 12-month warranty, conditional upon implementation of the moisture control recommendations in our report. Mould will return if moisture problems are not corrected—our warranty ensures we've performed quality remediation while acknowledging that ongoing moisture control is essential for long-term success.

Important Note: Our warranty covers the quality of our remediation work. It does not cover new mould growth resulting from new water intrusion events, failure to control moisture sources, or failure to follow report recommendations.

If you are a homeowner or tenant, send us photos of the mould, and the reasons to believe there is mould. It is also helpful to let us know if you have any ideas about the cause, such as poor ventilation or cracks to the exterior walls of the property.

If we do not detect mould and we determine that no mould remediation is required, a partial refund will be given, and if in the unlikely event that you are quoted incorrectly we won't stick to the quote.
 

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